Devtech Builds Automated Provisioning & Billing System for Hosting Company

Devtech's R&D as a Service reduced server and billing provisioning times from 3 days to under 10 minutes.

Client

West Coast Hosting Company

Project

R&D as a Service

Industry

Web Hosting

Overview

This West Coast client is a dedicated server, managed colocation, and media stream hosting company. With more than 15 years of delivering highly responsive and reliable solutions, the company provides dedicated server hosting and international colocation space designed to scale its customers’ fast-growing businesses. The client was looking for a long-term technology partner, one that could become an extension of their small, existing technology team.

Challenges

The need for a streamlined and automated process from sign-up to ordering of services through its website.

Legacy, out-of-date billing system that required manual calculations for monthly services.

Low customer retention and an inability to upsell services due to the lag time on provisioning orders.

The company turned to Devtech as a trusted technology partner. We enabled the client to accelerate their pace of Innovation and provide a scalable, automated system that reduced their customers’ ordering time. We also helped provide immediate billing and invoicing capabilities, reducing the load on employees.

Automated Approach

The client used Ubersmith for 10+ years as their billing system. They were looking for front-end development help to “spice up” their website and develop an automated approach to many of their current processes. This included the development of their billing and ordering process, which was manual and took two days to provision a server or rack space.

Outcomes

Reduced server and billing provisioning times from 3 days to under 10 minutes.

Improved invoice creation and billing process, reduced revenue recognition time from 10 days to immediate with automation.

Reduced costs by $1.5 million annually by building logic that automatically finds available server/rack space.