Speeding Client Onboarding for a Cybersecurity Leader

New email incident reporting solution reduces onboarding time from 77 days to 3 days.

Client

Global cybersecurity company

Project

R&D as a service

Industry

Cybersecurity

Overview

A global leader in cybersecurity archiving and continuity services faced challenges with customer retention and slow customer onboarding of its services. Increased competition and the pace of digital innovation were adversely impacting the company, causing market share erosion and stalled growth.

Challenges Identified

Customer retention and slow customer onboarding

Eroding market share and stalled growth

Lack of deep technical expertise and talent shortages in cybersecurity

Solution & Outcomes

The company approached Devtech to help accelerate its product roadmap and regain its market leadership position. Due to the massive volume of daily emails, security teams became overworked and alert fatigue set in.

Email Incident reporting solution

Working as a combined team, Devtech helped develop a next-generation email incident response platform. The solution dramatically decreased the dwell time of cybersecurity threats and reduced the burden of threat response and remediation on security teams.

Devtech also helped develop and deploy an interactive, multi-dimensional digital security awareness solution that simulates real-time threats. The solution helps educate and upskill the workforce—turning employees into any organization’s first line of defense.

Client Onboarding

To facilitate broad adoption across the company’s entire business ecosystem, Devtech helped redesign a sophisticated customer onboarding solution. The new solution reduced the time to onboard new customers from 77 days to just 3 days.

Outcomes

Customer onboarding reduced from 77 to 3 days

Accelerated email threat response and remediation

Real-time analysis of user-reported threats

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